Terms & Conditions
Last updated: 8 July 2026
These General Terms and Conditions of Sale (“Terms”) apply to all offers, quotations, orders, sales and deliveries by Horecarte B.V., trading as Horefood International (“Horefood”, “we”, “us”), registered with the Dutch Chamber of Commerce (KvK) under number 69696985, VAT number NL857972145B01, having its registered office at Th. van Leeuwensingel 18, 2811 BN Reeuwijk, the Netherlands.
1. Scope and applicability
1.1 Horefood sells exclusively to businesses (B2B). By placing an order the customer confirms that it acts in the course of a trade, business or profession. Sales to consumers are excluded, and any statutory consumer rights (including the right of withdrawal) do not apply.
1.2 These Terms apply to every offer and agreement between Horefood and the customer. The applicability of any purchasing or other terms of the customer is expressly rejected.
1.3 Deviations from these Terms are valid only if agreed in writing by Horefood.
2. Offers and prices
2.1 All offers and price lists are without obligation and may be revised at any time. Prices are wholesale prices in euro, excluding VAT, and exclude transport, duties and packaging unless stated otherwise.
2.2 The price applicable to an order is the price confirmed on the proforma invoice. Obvious errors and clerical mistakes do not bind Horefood.
3. Orders and formation of the agreement
3.1 The minimum order is one euro pallet (mixed products allowed). Orders may be placed through the online catalogue, by e-mail or by WhatsApp.
3.2 An agreement is formed only when Horefood confirms the order, normally by issuing a proforma invoice or order confirmation within 24 hours on working days.
4. VAT and reverse charge
4.1 Customers in the Netherlands are charged 21% Dutch VAT (BTW).
4.2 Business customers in another EU member state are invoiced under the reverse-charge mechanism (0% VAT, art. 196 EU Directive 2006/112/EC), provided the customer supplies a valid EU VAT number that is confirmed in the VIES database. If the VAT number cannot be validated, Dutch VAT of 21% applies.
4.3 Deliveries to customers outside the EU are treated as exports at 0% VAT, subject to proof of export.
4.4 The customer is responsible for the correctness of the VAT number and tax status it provides and indemnifies Horefood against any tax, interest or penalty resulting from incorrect information.
5. Payment
5.1 Unless otherwise agreed in writing, orders are payable in advance on the basis of the proforma invoice; goods are dispatched after receipt of payment.
5.2 Where payment terms are agreed, payment must be made within the agreed period without any deduction, discount or set-off.
5.3 In the event of late payment the customer is in default by operation of law, and the statutory commercial interest (art. 6:119a Dutch Civil Code) is due, together with all judicial and extrajudicial collection costs.
6. Retention of title
6.1 All goods delivered remain the property of Horefood until the customer has paid in full everything it owes under the agreement, including price, costs and interest.
6.2 As long as title has not passed, the customer may not pledge the goods or grant any right over them to third parties, other than in the normal course of its business.
6.3 If the customer fails to meet its payment obligations, Horefood is entitled to repossess the goods; the customer already now grants Horefood the irrevocable right to enter the places where the goods are located for this purpose.
7. Delivery and transfer of risk
7.1 Deliveries are made on scheduled weekly routes across the EU. Stated delivery times are indicative and are not fatal deadlines; exceeding them does not entitle the customer to compensation or to cancel the order.
7.2 The risk of the goods passes to the customer upon handover of the goods to the carrier, or upon collection where collection is agreed.
8. Inspection and complaints
8.1 The customer must inspect the goods immediately upon receipt. Visible defects, shortages or transport damage must be noted on the delivery document and reported to Horefood within 48 hours of receipt.
8.2 Other complaints must be notified in writing within 7 days of receipt, failing which the goods are deemed to have been accepted.
8.3 Goods may only be returned with Horefood’s prior written authorisation. Chilled, frozen, short-dated and made-to-order products cannot be returned.
9. Product compliance and resale
9.1 Products comply with the applicable EU food-safety legislation at the time of delivery. Batch and best-before information is stated on the manufacturer’s packaging.
9.2 The customer is responsible for compliance with the rules applicable in the country of resale, including labelling, storage, cold-chain and any registration or import requirements, and for observing best-before and use-by dates.
10. Force majeure
10.1 Horefood is not liable for any failure to perform caused by force majeure, including but not limited to supply failures, transport disruptions, strikes, government measures, and shortage of stock at our suppliers. During force majeure our obligations are suspended.
11. Liability
11.1 Horefood’s liability is at all times limited to the invoice value of the goods to which the claim relates, and in any event to the amount paid out under our insurance in the relevant case.
11.2 Horefood is never liable for indirect or consequential loss, including loss of profit, lost turnover, spoilage, business interruption or third-party claims.
11.3 The limitations in this article do not apply in the event of intent or deliberate recklessness on the part of Horefood’s management.
12. Intellectual property
12.1 All brand names, trademarks and product images remain the property of their respective owners. Nothing in the agreement transfers any intellectual-property right to the customer.
13. Personal data
13.1 Horefood processes personal data in accordance with its Privacy Policy and applicable data-protection law (GDPR).
14. Applicable law and jurisdiction
14.1 These Terms and all agreements between Horefood and the customer are governed exclusively by Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention / CISG) is excluded.
14.2 All disputes are submitted exclusively to the competent court of the district in which Horefood has its registered office, without prejudice to Horefood’s right to bring proceedings before the court having jurisdiction over the customer.
14.3 If any provision of these Terms is held void or unenforceable, the remaining provisions remain in full force, and the void provision is replaced by a valid provision that most closely reflects its purpose.
Horecarte B.V. (trading as Horefood International) · Th. van Leeuwensingel 18, 2811 BN Reeuwijk, the Netherlands · KvK 69696985 · VAT NL857972145B01 · info@horefood.com